Service Management
ITIL framework-based service management improves the quality of IT services and bottom-line financial results.
PTP integrated provide a team of dedicated ITIL practitioners to monitor and report on ITIL execution and compliance.
Service Management
ITIL V3
FRAMEWORK
QUALITY OF
IT SERVICES
DEDICATED
ITIL TEAM
FINANCIAL
RESULTS
ITIL framework-based service management improves the quality of IT services and bottom-line financial results. We can also provide a team of dedicated ITIL practitioners to monitor and report on ITIL execution and compliance
GFEM
Our unique and proprietary (GFEM)
Governance Framework Engagement Methodology
Being a Proudly South African solution, BONO eSmart enjoys direct support from the coders at PTP integrated.
Local government and small-medium enterprises get the highest levels of customization and software engineering available, ensuring totally tailored solutions to meet their exact requirements.
GFEM provides a structure for monitoring and maintaining quality and standards of service delivery.
Rapid and cost-effective engagements deliver the ultimate flexibility and agility for unparalleled competitive advantage.
Service Management
Key features and functionalities
Service Strategy
Define service levels, creatie service catalogs, identifying resources needed to deliver services.
Transitioning Services
Testing, training, and documentation to ensure that services are delivered effectively and efficiently.
Improving Services
Identifying areas for improvement, defining and measuring KPI's, and implementing improvements.
The ITIL V3 framework underpins our service management to ensure best practice compliance and consistent results.
We Partner with Worldwide Technology Leaders
Pivot. Transform. Thrive.
Through a culture of continuous innovation and commitment, we partner to bring about change that suits your every need. At the core of building sustainable solutions is the empowerment of you, the client, teams and individuals to ensure success.
Our solutions help enterprises move away from manual processes and legacy infrastructure, enabling them to compete with global entities that have embraced cloud-based, AI, IoT and other digital transformation technologies. These interventions help to fuel efficiency, growth, and long-term sustainability
CLIENTS WE SERVE
We have a reputation of being a reliable software development provider, which is supported by our clients.
Your partner
through change.
We’re committed to helping clients through constant change, brought on by evolving and emerging technologies. We stand out because we bring the thinking needed to digitally transform with ease.
Contact us to ensure your projects are effortless and successful.
