Complaints Management
with Bono eSmart

Bono aSmart supply complaints management by improving customer satisfaction, reducing costs, and enhancing their overall supply chain performance.

Improve Customer Satisafaction
with Bono eSmart

Customer
Satisfaction

Reduce
Costs

Enhanced
Supply Chain

Improved
Communicate

Complaints Management Key elements and features

Complaints
Tracking

Complaints Management helps businesses track customer complaints, identifying the root cause of the complaint, and taking corrective action to prevent future occurrences.

Case
Management

Complaints Management provides tools to manage customer complaint cases, ensuring timely resolution and providing updates to customers throughout the process.

Quality
Management

Complaints Management helps businesses improve their quality management processes, identify quality issues, and implement corrective actions.

Work Flow
Management

Complaints Management automates the complaints management process, ensuring all necessary steps are completed on time.

Anylitics
and Reporting

Complaints Management provides comprehensive analytics and reporting capabilities, allowing businesses to track performance, identify trends, and make data-driven decisions.

Mobile
Access

Complaints Management provides
mobile access, allowing businesses to
manage complaints on-the-go.

Group of happy freelancers with a dog taking selfie in the offic

Overall, Bono Esmart supply complaints management helps businesses improve customer satisfaction, reduce costs, and enhance their overall supply chain performance by effectively managing customer complaints.

Bono eSmart can be tailored to meet the needs of various industries by providing a comprehensive solution to manage their core operations, increase productivity, and improve profitability. The software's flexibility, scalability, and range of features make it an ideal choice for organizations of all sizes and industries.

PTPI have Successfully developed and implemented a South African Built Digital Experience Platform for the South African Local Government with our Partners in one of the largest Metropolitan Councils in the country

Modules available in BONO eSmart

BONO eSmart comprises of a variety of modules, which can either be
deployed individually or as an end-to-end suite.

Services & Support

Being a Proudly South African solution, BONO eSmart enjoys direct support from the coders at PTPi. Local government and small-medium enterprises get the highest levels of customisation and software engineering available, ensuring totally tailored solutions to meet their exact requirements.

Rapid and cost-effective engagements deliver the ultimate flexibility and agility for unparalleled competitive advantage.